How to Download and Use the M&S Banking App
If you are looking for a convenient and secure way to manage your M&S Credit Card and Everyday Savings Account, you might want to try the M&S Banking App. This app allows you to access your accounts, view your statements, make payments, transfer balances, chat with customer service, and more. In this article, we will show you how to download, set up, and use the M&S Banking App on your compatible device.
download m and s banking app
What is the M&S Banking App?
The M&S Banking App is a mobile application that lets you access your M&S Bank accounts on the go. You can use it to:
See recent transactions and check your balance
View your recent monthly statements in one place (Credit Card and Everyday Savings Account)
Make a payment to your M&S Credit Card using a debit card
Transfer credit or store card balances to your M&S Credit Card
Manage your credit card PIN, limit, alerts, and offers
Activate your new credit card in a few minutes within the app
Keep track of your spending with our handy Spend Notifications tool
Use our secure Chat with us feature to get in touch with account specific queries
Update the contact details we have for you (mobile and email)
Add your credit card to Apple Pay directly through the app
The app is designed for use in the United Kingdom (UK) and is intended for existing customers of M&S Bank. You need to register for digital banking services (Internet Banking) before you can use the app.
Features and benefits of the app
The app has many features and benefits that make it easy and convenient for you to manage your finances. Some of them are:
Biometrics: You can access your account with your fingerprint or face (compatible device required)
Easy: You can view your statements, balances, and transactions with ease
Safe: You can securely approve online credit card payments if you're a regular user
Support: You can have access to our 'Chat with us' feature to discuss account specific queries
Requirements and compatibility of the app
The app is currently available on compatible devices running operating system iOS version 12.2 and higher. The app is also compatible with Android 6 or higher. We recommend using the most up-to-date operating system your device can support.
You also need to have an active M&S Credit Card or Everyday Savings Account, a valid email address, a UK mobile phone number, and an internet connection.
How to download the M&S Banking App?
If you're ready to start using the M&S Banking App, here are the steps you need to follow:
Step 1: Register for digital banking
If you've not registered for digital banking, you'll firstly need to register to set up your username and password by visiting . You'll need your credit card or savings account number, sort code (s avings account number, sort code (savings customers only), date of birth, and the mobile phone number we have on record for you. Once you've registered, you'll receive an email to confirm your username and a text message with a temporary password.
How to download and set up M&S Banking App
M&S Banking App for iPhone, iPad and iPod touch
M&S Banking App for Android devices
M&S Banking App features and benefits
M&S Banking App security and privacy
Activate your M&S Credit Card using the M&S Banking App
Chat with us feature in the M&S Banking App
View your M&S Credit Card and Everyday Savings Account balances in the M&S Banking App
Make payments to your M&S Credit Card using the M&S Banking App
Request a balance transfer in the M&S Banking App
Access your M&S Credit Card and Everyday Savings Account statements in the M&S Banking App
Sign in to the M&S Banking App with your fingerprint or face
Set up your Digital M&S PASS for the M&S Banking App
Manage your cards in the M&S Banking App
Contact us through the M&S Banking App
FAQs about the M&S Banking App
Troubleshoot issues with the M&S Banking App
Update your personal details in the M&S Banking App
Change your password or PIN in the M&S Banking App
Report a lost or stolen card in the M&S Banking App
Apply for an M&S Credit Card or Everyday Savings Account in the M&S Banking App
Check your eligibility for an M&S Credit Card or Everyday Savings Account in the M&S Banking App
Compare different types of M&S Bank accounts in the M&S Banking App
Switch to an M&S Bank account using the M&S Banking App
Earn rewards and cashback with your M&S Credit Card and Everyday Savings Account in the M&S Banking App
Redeem your rewards and cashback in the M&S Banking App
Manage your spending and budgeting in the M&S Banking App
Set up alerts and notifications in the M&S Banking App
Lock or unlock your card in the M&S Banking App
Order a replacement card or PIN in the M&S Banking App
Check your credit score and report in the M&S Banking App
Learn about financial wellness and tips in the M&S Banking App
Find out about exclusive offers and deals in the M&S Banking App
Locate nearby ATMs and branches in the M&S Banking App
Send money abroad with low fees in the M&S Banking App
Transfer money between your accounts in the M&S Banking App
Pay bills and other people in the M&S Banking App
Set up standing orders and direct debits in the M&S Banking App
Cancel standing orders and direct debits in the M&S Banking App
Check pending transactions and authorisations in the M&S Banking App
Dispute a transaction or report fraud in the M&S Banking App
Request a credit limit increase or decrease in the M&S Banking App
Change your repayment date or amount in the M&S Banking App
Request a refund or chargeback in the M&S Banking App
Add a supplementary cardholder to your account in the M&S Banking App
Remove a supplementary cardholder from your account in the M&S Banking App
Manage your marketing preferences in the M&S;BankingApp
Step 2: Go to the app store and search for the app
Next, you need to go to the app store on your device and search for 'M&S Banking'. You can also use the links below to download the app:
Step 3: Install the app and accept the terms and conditions
Once you've found the app, tap on 'Install' or 'Get' to download it to your device. You may need to enter your Apple ID or Google account password to confirm the installation. After the app is installed, open it and read and accept the terms and conditions. You're now ready to set up and sign in to the app.
How to set up and sign in to the M&S Banking App?
Setting up and signing in to the app is easy and secure. Here are the steps you need to follow:
Step 1: Enter your username and password
When you open the app for the first time, you'll be asked to enter your username and password that you created when you registered for digital banking. If you've forgotten your username or password, you can use the 'Forgotten username' or 'Forgotten password' links on the app to reset them.
Step 2: Choose your preferred sign-in method
After you enter your username and password, you'll be asked to choose how you want to sign in to the app in the future. You can choose from three options:
Biometrics: You can use your fingerprint or face (compatible device required) to sign in quickly and securely. You'll need to enable this feature in your device settings before you can use it.
M&S PASS: You can use a security code generated by a separate app called M&S PASS to sign in. You'll need to download and set up M&S PASS on your device before you can use it.
Password: You can use your existing password to sign in. This is the least convenient option as you'll need to enter your password every time you sign in.
You can change your sign-in method at any time in the app settings.
Step 3: Generate a security code using the M&S PASS
The final step is to generate a security code using the M&S PASS app. This is a one-time verification process that ensures your account is protected. To do this, you need to:
Download and install the M&S PASS app from the app store on your device.
Open the M&S PASS app and follow the instructions to set up your account.
Go back to the M&S Banking App and tap on 'Generate security code'.
Enter the six-digit code displayed on the M&S PASS app into the M&S Banking App.
Tap on 'Continue'.
You've now successfully set up and signed in to the M&S Banking App. You can start using it right away.
How to use the M&S Banking App?
The M&S Banking App is easy to use and has a user-friendly interface. Here are some of the things you can do with it:
View your accounts and transactions
You can view your accounts and transactions by tapping on the 'Accounts' tab at the bottom of the screen. You'll see a summary of your credit card and savings account balances, as well as your available credit limit and interest rate. You can also tap on each account to see more details, such as recent transactions, statements, payment due date, minimum payment amount, etc.
Make payments and transfers
You can make payments and transfers by tapping on the 'Payments' tab at the bottom of the screen. You'll see a list of options, such as:
'Pay credit card': You can use this option to make a payment to your M&S Credit Card using a debit card from another bank. You can choose how much you want to pay, when you want to pay, and which debit card you want to use.
'Balance transfer': You can use this option to transfer credit or store card balances to your M&S Credit Card. You can choose how much you want to transfer, which card you want to transfer from, and the promotional offer you want to apply.
'Pay a contact': You can use this option to send money to someone using their mobile phone number. You can choose how much you want to send, which account you want to send from, and add a reference if you wish.
'Pay a bill': You can use this option to pay a bill or a company using their account number and sort code. You can choose how much you want to pay, which account you want to pay from, and add a reference if you wish.
Manage your credit card and savings account
You can manage your credit card and savings account by tapping on the 'More' tab at the bottom of the screen. You'll see a list of options, such as:
'Manage credit card': You can use this option to change your credit card PIN, limit, alerts, and offers. You can also activate your new credit card, report your card lost or stolen, or request a balance or money transfer.
'Manage savings account': You can use this option to view your interest rate, change your account name, or close your account.
'Add to Apple Pay': You can use this option to add your credit card to Apple Pay directly through the app. You'll need to have an iPhone 6 or later with iOS 11 or later.
Chat with us and update your contact details
You can chat with us and update your contact details by tapping on the 'Profile' tab at the top right corner of the screen. You'll see a list of options, such as:
'Chat with us': You can use this option to start a secure chat with one of our customer service representatives. You can ask them any account specific queries or give them feedback about the app.
'Contact details': You can use this option to update the mobile phone number and email address we have for you. This will help us keep in touch with you and send you important notifications.
How secure is the M&S Banking App?
The M&S Banking App is designed with security in mind. We use advanced encryption and authentication technologies to protect your account and personal information. Here are some of the security features of the app:
Security features of the app
Biometrics: You can use your fingerprint or face (compatible device required) to sign in quickly and securely. This means only you can access your account on your device.
M&S PASS: You can use a security code generated by a separate app called M&S PASS to sign in or approve online credit card payments. This adds an extra layer of security to your account.
Spend Notifications: You can receive notifications on your device every time you make a purchase with your credit card. This helps you keep track of your spending and spot any suspicious transactions.
Lock Card: You can temporarily lock your credit card if you misplace it or suspect fraud. This prevents anyone from using it until you unlock it again.
Tips to protect your account and device
While we do our best to keep your account secure, there are some things you can do to help us. Here are some tips to protect your account and device:
Keep your username and password confidential and don't share them with anyone.
Choose a strong password that is hard to guess and change it regularly.
Don't use the same password for different websites or apps.
Don't write down or store your password on your device or anywhere else.
Don't sign in to the app on a device that is not yours or that you don't trust.
Always sign out of the app when you're done using it.
Keep your device updated with the latest operating system and security patches.
Use antivirus software on your device and scan it regularly for malware.
Avoid using public Wi-Fi networks or unsecured connections when accessing the app.
Contact us immediately if you notice any unusual activity on your account or if you lose your device.
Conclusion
The M&S Banking App is a great way to manage your M&S Credit Card and Everyday Savings Account on the go. It has many features and benefits that make it easy and convenient for you to access your accounts, view your statements, make payments, transfer balances, chat with customer service, and more. It is also secure and safe, as it uses advanced encryption and authentication technologies to protect your account and personal information. You can download, set up, and use the app in a few simple steps, as we have explained in this article. We hope you enjoy using the M&S Banking App and find it useful and helpful. If you have any questions or feedback, please feel free to contact us or chat with us through the app.
FAQs
Here are some of the frequently asked questions about the M&S Banking App:
Q: How do I update the app to the latest version?
A: You can update the app to the latest version by going to the app store on your device and checking for updates. You can also enable automatic updates in your device settings to ensure you always have the most up-to-date version of the app.
Q: How do I change my sign-in method?
A: You can change your sign-in method at any time in the app settings. You can choose from biometrics, M&S PASS, or password. You'll need to enter your current sign-in method before you can change it.
Q: How do I reset my password?
A: You can reset your password by using the 'Forgotten password' link on the app or by visiting . You'll need your username, credit card or savings account number, date of birth, and mobile phone number to reset your password.
Q: How do I report a problem with the app?
A: You can report a problem with the app by using the 'Chat with us' feature in the app or by calling us on 0345 900 0900. You can also send us an email at . Please include as much detail as possible about the problem, such as when it occurred, what you were trying to do, and any error messages you received.
Q: How do I delete the app from my device?
A: You can delete the app from your device by following the instructions for your device's operating system. Deleting the app will not affect your account or personal information, but you'll need to download and set up the app again if you want to use it in the future.
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